Refund & Cancellation Policy

This policy sets out when you can cancel and when you are entitled to a refund. It sits alongside our Terms & Conditions.

Free trial

The 7-day free trial requires no payment details. Nothing is charged during the trial, so there is nothing to refund and nothing to cancel if you choose not to continue. Simply tell us you are not proceeding.

Monthly subscriptions

• You can cancel at any time by emailing support@waytogrowservices.com or messaging us on WhatsApp.
• Cancellation stops future renewals. Your access continues until the end of the period you have already paid for.
• We do not provide pro-rata refunds for unused days within a paid month.
• If we have charged you in error, or charged you after you cancelled, we will refund that payment in full.

If the service does not work

If a fault on our side prevents you from using FreshFlow Pro for a material part of a billing period and we cannot resolve it in a reasonable time, contact us and we will issue a proportionate refund or account credit. We would rather fix the problem — please raise it with support first so we have the chance.

Hardware add-ons

The Hardware Setup Pack and Professional POS Screen are one-time, prepaid purchases that include on-site delivery and configuration. Because they involve scheduled installation labour and supplied equipment, they are described at checkout as non-refundable. In practice:

• Before dispatch or installation — cancel for a full refund.
• Faulty or misdescribed equipment— we will repair, replace or refund. This applies regardless of the “non-refundable” label; your statutory rights under the UK Consumer Rights Act 2015 (or equivalent local law) cannot be excluded by us.
• After successful installation, change of mind — not refundable, as the service element has been performed.

QR transaction platform charge

The 0.5% platform charge applies per completed QR transaction. Where a customer transaction is refunded by you, the associated platform charge is also reversed. Fees charged separately by Stripe are subject to Stripe's own refund rules.

How refunds are paid

Approved refunds are returned via Stripe to the original payment method. Stripe typically takes 5–10 business days to return funds to your bank or card issuer once we have processed the refund.

Chargebacks

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a chargeback and without your payment provider becoming involved.

Contact

Refund and cancellation requests: support@waytogrowservices.com, or WhatsApp us using the button in our contact section.